Upon clearing customs, simply keep an eye out for our chauffeur holding a sign or name-board. Expect an SMS notification just before your flight lands if you’ve provided your mobile contact number. Should you encounter any difficulty, don’t hesitate to call us at 0406279640 or refer to your booking confirmation for the chauffeur’s mobile number. Remember, please remain inside the terminal until you’ve located us.
Yes, we monitor all flights so we will do our best to arrive early.
What should I do if my flight experiences significant delays and I don’t have updated flight information?
What’s the typical travel time from Sydney Airport to the Sydney CBD?
Parking and tolls are included.
We’ll track your flight and aim to arrive 30 minutes after it lands to minimize waiting. In case of additional delays due to factors like customs, waiting time is billed in 15-minute intervals at an hourly rate, depending on your vehicle type.
The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with Lutecia. What is said in the car, stays in the car.
Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.
Absolutely. Not only is this more courteous, it is safer for the passengers too.
Yes, your chauffeur will always offer to help carry your bags and luggage.
Absolutely! They always wear dark suits, shirt and tie.
The chauffeur will drive safely and responsibly, adhering to road conditions, traffic, and legal speed limits at all times.
Certainly, all our chauffeurs have signed confidentiality agreements with Lutecia, ensuring that anything discussed in the car remains confidential.
Our chauffeurs maintain a polite and discreet demeanor. If passengers wish to engage in conversation or have questions, our chauffeurs are more than happy to respond.
Certainly, our chauffeurs will assist with opening doors for passengers, a courtesy that also enhances safety.
Yes, your chauffeur will gladly assist with your bags and luggage.
Yes, your chauffeur will be attired in a smart suit and tie.
Yes, driver will notify you on arrival
You can either call at +61406279640 or book securely online.
We’ve accommodated bookings with just an hour’s notice, but it’s advisable to reserve your ride as soon as your travel plans are finalized, especially during busy periods.
Certainly, we can arrange a business account for you. You can choose to be invoiced per trip or on a monthly basis; please reach out to our office for further information.
A 25% deposit is needed to secure your booking, with the remaining balance due 7 days before your journey. For last-minute trips, full payment is required before travel.
Certainly, we have baby and child seats available upon request when booking. Passengers are responsible for fitting them in accordance with the law.
All vehicles are washed daily and are regularly valeted.
Absolutely.
Yes, please visit our tariff page.
Yes, we do provide discounts. Please speak to our team about this.
We only charge extra on Christmas day and new years day.
Absolutely. Provided free of charge to our Clients.
Apart from our vintage vehicles, our cars are usually less than 3 years old.
Yes! We will however cheerfully stop for smoke breaks as requested.
Water is provided in all of our vehicles but unfortunately we do not permit eating.
Yes, most of our cars are black or silver but we do have a few other colours to choose from.
The Rolls-Royce, Bentley, Mercedes-Benz S-class, BMW 7 series & Range Rover will hold 2 large suitcases and 2-4 smaller carry ons. The Lexus will hold 1 large case and 2 smaller carry-ons. The Mercedes V-Class can hold 7 large suitcases and 4-5 smaller carry-ons. Our luxury Minibuses can hold 10 large suitcases and 16 smaller carry-ons.
Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.
Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.
